Cracked or broken glass stove hobs are not covered under warranty; they're the homeowner's responsibility to repair or replace. Most hob damage is preventable with the right cleaning routine and everyday care as part of your broader home maintenance routine. This guide covers what is covered under your Cosmopolitan Projects warranty, how to look after your glass top gas stove, troubleshooting steps before you log a call, and the gas installation regulations every South African homeowner needs to know.
Always refer to your stove's instruction manual for model-specific guidance.
Cosmopolitan Projects provides a one-year guarantee on your stove. Your stove manufacturer may offer additional warranty cover. Always check your stove's manual for details.
The following are not covered under any warranty and remain the homeowner's responsibility:
For a full breakdown of what is and is not covered on your home, see our warranty and NHBRC guarantee guide.
Cosmopolitan Projects will send a technician to inspect your stove if it develops a genuine fault within the warranty period. If the technician cannot resolve the fault on site, it is escalated to the supplier, which can add up to 48 hours to the repair timeline.
Note: if a service call finds that a preventable cause (see below) is behind the fault, you may be charged for that call-out even during the warranty period.
Most glass top stove damage comes down to a handful of avoidable habits:
Building a few of these habits into your kitchen routine (lifting rather than sliding cookware, wiping up spills immediately, letting the surface cool before cleaning) goes a long way toward avoiding an out-of-warranty repair bill.
Before you log a fault query, run through these quick checks:
Log the fault with Cosmopolitan Projects so a technician can inspect the unit if neither check resolves the issue. For other urgent household issues in the meantime, our home repair and emergencies guide covers what counts as an emergency and how to get help fast. Keep in mind that call-outs traced back to a preventable cause (see above) may incur a charge, even within the warranty period.
Do:
Don't:
If your home has a gas stove, oven, gas fireplace or braai, or a gas-powered hot water system, the installation must have a certificate of conformity under the Pressure Equipment Regulations of 2009 (Occupational Health and Safety Act 85 of 1993). This certificate confirms the installation was inspected and is safe and leak-free, and it must be issued by a person registered with the Liquefied Petroleum Gas Safety Association of Southern Africa (LPGAS) and the South African Qualification and Certification Committee for Gas (SAQCC Gas). The certificate must be renewed at least every five years.
This certificate belongs to you, the homeowner; not the installer. Make sure you are the one who ends up holding it if you are planning a gas installation.
It is also required when you sell your home. A certificate of conformity must be in place after any new installation, alteration, modification, or change of ownership, so if you are selling a property with a gas appliance installed, you will need a valid certificate as part of the transfer, even if the installation predates 2009.
Why this matters for your insurance: your insurer is within its rights to decline the claim if your home is damaged by a faulty gas appliance and you cannot produce a valid LPGAS certificate. An uncertified installation is also a genuine safety risk; leaking gas can cause serious health complications or an explosion.
Gas bottles must be positioned:
Do not see compliance as just a box-ticking exercise because it protects your homeowner's insurance cover and keeps your household safe from gas-related incidents.
No. Cracked and broken glass hobs are excluded from warranty cover and are the homeowner's responsibility to repair or replace.
First check whether a circuit breaker has tripped or a fuse has blown at your DB board, then test the wall socket with another appliance such as a kettle.
Yes, if the fault is traced to a preventable cause, such as glass hob damage or a household electrical issue, you may be charged for that service call even while the stove is still under warranty.
Avoid steam cleaners, flammable liquids, acids, abrasive powders or gels, scourers, steel wool, metal scrapers, and ammonia-based products like Handy Andy.
Yes. Any gas installation: including gas stoves, ovens, fireplaces, braais, and gas hot water systems, requires a certificate of conformity issued by an installer registered with LPGAS and SAQCC Gas, under the Pressure Equipment Regulations of 2009.
You, the homeowner, should hold the certificate. Without it, your insurer can decline a claim relating to gas appliance damage.
Yes. A certificate of conformity is required after any installation, alteration, modification, or change of ownership, so a valid certificate must be in place when a property with a gas appliance changes hands, regardless of when the appliance was originally installed.
No more than two metres, and it may not run through any partition such as a wall, drywall, or cupboard.
In addition to cracked or broken glass hobs, warranty exclusions include damage to the exterior finish, the oven light bulb, damage from improper use, and damage from animal or insect infestation (which voids the warranty immediately).
At least every five years.