Owning a new Cosmopolitan Projects home comes with several built-in checkpoints for repairs and installations: a tick sheet on handover day, installations completed within 5 working days, a 90-day retention window for snags you notice after moving in, a 12-month guarantee for emergency repairs, and up to 5 years of cover for latent defects and structural issues. This guide walks through each stage and how to report an issue at every point.
| Stage | When | What it covers |
| Tick sheet | Day of key handover | Snag list of visible defects |
| After-occupation installations | Within 5 working days of moving in | Stove, oven, gas bottle, inverter, external tap/drain cover |
| Retention repairs | Day 45–91 after moving in | Non-warranty snags noticed after living in the home |
| Emergency repairs | First 12 months | Plumbing, electrical, and roof faults |
| Quality inspection report | Up to 5 years after handover | Latent defects from workmanship |
| Structural warranty | 5 years (NHBRC) | Serious structural cracks |
On the day you receive your keys, you and your handover specialist complete a tick sheet (also called a snag list) together. Allow at least two hours to inspect your new home thoroughly, checking for everything from major faults (no electricity, no hot water) to minor ones (chipped tiles, small cracks). Once you're satisfied, you'll sign a "happy letter" confirming the handover.
For security reasons, a few items are only installed once you've moved in rather than before handover:
These are installed within 5 working days of occupation, excluding weekends. If 5 working days have passed and installation hasn't happened yet, contact our client care department.
The first 90 days in your new home are when hidden issues tend to surface; as you use doors, windows, taps, toilets, showers, and cupboards day to day, you may notice problems that weren't visible during your tick sheet inspection. This is known as the retention period.
What's covered:
What's not covered:
Your retention timeline:
How it works: Submit your form within 90 days. CDP Construction will contact you to arrange an appointment. You must be available within 7 days of that contact, or your file may be closed. Once repairs are complete, you'll sign off that you're satisfied, and your file closes. After that, upkeep is your responsibility, aside from the warranty items covered below.
Every new Cosmopolitan Projects home comes with a 12-month guarantee covering emergency repairs to plumbing, electrical installations, and the roof structure, starting from the date your house registration is complete. If your geyser trips the electricity, a tap leaks, or your roof lets in water, scan the QR code in your handover pack to log the request. Our client care team will contact you within 12 hours, and a contractor will complete the repair within 24 to 72 hours (excluding weekends).
Although everything is tested thoroughly before handover, certain issues, such as a leaking toilet or a leaking roof, may only become apparent after a few months of everyday use. This 12-month warranty covers repairs to these items, provided the fault wasn't caused by misuse or alterations.
Scan the QR code in your handover information pack or on any notice board in your development. It opens an online form where you can log your request with our client care team.
Beyond the 12-month emergency guarantee, you can request a quality inspection report at any time within 5 years of your key handover. This generally covers latent defects or signs of deteriorating workmanship that point to a problem with the original construction quality.
How it works: You report the issue, a quality inspector assesses it, and you receive a formal report confirming whether the repair will be carried out. If accepted, the contractor contacts you to schedule an appointment. You can request repeat inspections if new issues appear later.
Not covered: general wear and tear, age-related damage, and storm damage. These fall under normal homeowner maintenance.
Serious structural cracks are covered by a 5-year NHBRC warranty. Hairline cracks and normal settlement cracks are not covered under this warranty (settlement cracks reported within the 90-day retention window are handled as described in Step 3 instead).
| Item | Covered | Not covered |
| Stove | 1-year warranty | Hob glass, oven light bulbs, insect/animal infestation |
| Geyser | 1-year warranty | The geyser element |
| Roof | 1-year warranty on leaks | Storm damage |
| Electrical | 1-year warranty | Light bulbs |
| Plumbing/drains | Clogged drains covered for the first 2 months (silt or debris only) | Blockages caused by nappies, wipes, or foreign objects; drain maintenance after 2 months |
Large sewer blockages affecting multiple houses fall under your local municipal council's responsibility — report these directly to the council rather than to client care.
You can report a warranty fault at any point during its 1-year period, and emergency faults are always prioritised. All warranties become void if you carry out your own alterations or repairs to the affected system.
You'll receive QR codes and links in your handover information pack, which you can also find on notice boards throughout our developments. These log your fault directly into our system for fast tracking and real-time contractor updates.
| Stage | How to report |
| Tick sheet | Completed in person with your handover specialist |
| Installations | Contact client care if not completed within 5 working days |
| Retention repairs | Online form sent via email on Day 45 |
| Emergency repairs | QR code in handover pack or on-site notice boards |
| Quality inspection / structural | Contact client care to request an inspection |
See our top tips for first-time homeowners for more guidance on settling in.
It covers emergency repairs to plumbing (geyser, water pipes, taps, and valves), electrical installations (stove excluding the globe, plugs, wiring, and switches), and the roof structure, for 12 months from the date your house registration is complete.
The tick sheet is completed with your handover specialist on the day you receive your keys. The retention form covers issues you notice within the first 90 days of living in the home. The quality inspection report can be requested at any time within 5 years and covers latent defects linked to construction quality.
Scan the QR code in your handover information pack or on any notice board in your development. It opens an online form where you can log your emergency repair request with our client care team.
Our client care team will contact you within 12 hours of your request to arrange a contractor. The contractor will complete the repair within 24 to 72 hours of the request being logged, excluding weekends.
Yes. Roof leak repairs are covered under the 12-month guarantee, provided the leak wasn't caused by misuse or alterations to the roof structure.
No. Broken light bulbs and the stove globe are consumable items and aren't covered. Faulty lights, light switches, plugs, and wiring are covered.
After the first year, repairs to plumbing, electrical installations, the geyser, the stove, and the roof become the homeowner's full responsibility, aside from what's covered by the 5-year structural warranty or a quality inspection report.
The external tap and drain cover, stove, gas bottle (where applicable), oven (if separate from the stove), and inverter (if applicable) are installed within 5 working days of occupation, excluding weekends, for security reasons.
Settlement cracks reported within the 90-day retention period are addressed as part of that process. Hairline cracks and normal settlement cracks are not covered under the 5-year NHBRC structural warranty, which applies to serious structural cracks only.
Yes. Any modification to your home's plumbing, electrical systems, geyser, stove, or roof installations will invalidate the guarantee on those items.
The warranty period starts from the date your house registration is complete, not from the date you move in.