Your new house includes a 12-month guarantee from the time your house registration is complete:
Although we test everything as thoroughly as possible before handing the house over to you, specific issues, such as a leaking toilet or roof, may only become apparent after you have used it for a few months. This 12-month warranty covers the repair of any issues related to these items that may arise during this period, provided they were not caused by misuse or alterations.
We refer to these issues as emergency repairs. Instances of emergency repairs include:
We have a dedicated client-care team on standby to assist you in case of an emergency repairs.
There is a QR code in your handover information pack and on notice boards throughout our developments that you can scan. It will take you to an online form where you can log your emergency.
Once you have logged your emergency repair request in our client care system, we will contact you within 12 hours to arrange for a contractor to perform the repairs. The contractor will do the repairs within 24 to 72 hours after you have logged the request (excluding weekends).
Please be aware that we provide this emergency repair service is only during the first 12 months after you have moved into your house. After the first year, all repairs for these items become the homeowner's full responsibility.
It is also important to note that any modifications you make to your home's plumbing, electrical systems, geyser, stove, or roof installations will invalidate these warranties.